DAYTON, Ohio - Twelve months after finalizing its deal with NCR Corp., Italy's Banca Popolare di Vicenza has increased the availability of its ATM network by more than 4,000 days. A year ago, the bank began using NCR's Incident Management technology for the management of all of its ATM service incidents.
According to a news release, NCR's Incident Management proactively detects problems using event history to analyze opportunities for problems.
"NCR's high-profile organizational solutions fully meet our specific needs and have helped us to enhance the profitability of our ATM channel by optimizing both the costs and the management processes," said Massimo Bozeglav, head of organizational management at Banca Popolare di Vicenza.
ATM availability is a key component to a financial institution's ability to maintain and strengthen its customer relationships, with a direct impact on customer satisfaction and ATM channel revenue generation, NCR says.
"NCR currently provides service and support for over 250,000 ATMs worldwide, both NCR units and multivendor," said John Di Leo, vice president of customer services for NCR's Financial Solutions Division. "That experience enables us to provide a wide range of services designed to enhance customer service while proactively optimizing our customers' ATM channels."
