LONG BEACH, Miss. - Triton Systems is now using Morphis Inc.'s MorphisSC software platform for its worldwide technical support and services. The company has completed implementation of the Morphis system in the United States. Implementation in Canada and the United Kingdom is now underway.
According to a news release, MorphisSC provides real-time management of remote help-desk facilities and field-service functions. Technical support calls from field technicians can now be recorded, providing historical service records that allow Triton to better analyze service performance.
"With Triton's recent and planned growth, and expansion into a wider global market, consolidating information to ensure completeness and accuracy has become paramount," said Gavin Cushman, Triton's vice president of global services. "We needed to be able to hold all of our service and performance information in one place, and Morphis is that place."
Triton also says it will use the system to maintain up-to-date asset, owner and location information for every Triton ATM currently in service.
