ATM software glitch hits major Japanese bank

ATM software glitch hits major Japanese bank
Tags: Asia, Australia & Pacific, Bank / Credit Union, Bank Automation, Bank Security, Debit / Credit, North America, Security, Software, Transaction Processing
May 11, 2008

IDG News Service: A software glitch that crept into a massive ATM-system integration project at Japan's Bank of Tokyo Mitsubishi UFJ left thousands of customers unable to withdraw money on Monday morning. Customers of the bank were unable to complete about 20,000 transactions when they used ATMs belonging to Seven Bank, an electronic bank operated by convenience store chain 7-Eleven, said Takashi Takeuchi, a spokesman for the Bank of Tokyo Mitsubishi UFJ. The problems were caused when the bank sent a message containing a Chinese character that the Seven Bank system was not expecting.