NORCROSS, Ga. — Postilion, a global provider of integrated solutions for self-service banking and payment processing and a division of S1 Corp., announced in a news release that 15 customers have deployed the latest Postilion Voice Banking solution.
Postilion's Voice Banking solution is delivered on the Postilion cross-channel platform and backed by 17 years of expertise in developing, delivering and supporting telephone banking applications for banks and credit unions in North America.
According to a September 2007 TowerGroup report on telephone banking, "IVRs are the foundation of the call center channel in retail banking, handling over 90 percent of all calls that come into the call center every day, and it is hard to imagine how consumers, and banks for that matter, would efficiently conduct business today without them."
In an effort to respond to this increased demand, the release says Postilion's Voice Banking solution has delivered enhanced interactive voice response functionality, such as online and offline transaction processing, call flow management, voice driver management, transaction history generation, reconciliation, and reporting.
"Our customers have been extremely pleased with the new functionality and response times of the new Postilion Voice Banking solution," said Cassidy Collins, electronic banking manager, The Heritage Bank. "Plus, we are now able to better manage our voice solution via the Postilion Portal which has given us access to important features like call flow management and reporting."
According to the news release, Postilion Voice Banking benefits include:
- 24 x 7 application availability
- An in-depth reporting system that provides tracking of customer usage and administrative changes
- Access to the secure Postilion portal as a single source for centralized system monitoring and administration
- A flexible and secure self-guided enrollment process that provides immediate access to all of a customer's accounts
- The ability to maintain rates on products and update branch and location information easily
- Bank-branded marketing messages
Postilion and TowerGroup will co-present a Voice Banking webinar, entitled "Voice Banking – A Vital Component of the Pervasive Financial Services Experience," on June 11, 2008 at 12 p.m. EST. The webinar will focus on the importance of the voice channel in delivering a pervasive financial services experience as well as a brief overview of the new features and functionality of Postilion Voice Banking.
