NORTH CANTON, Ohio — Through the integration of 46 full-service imaging-enabled ATMs, Diebold Inc. assisted Kern County, Calif.-based Kern Schools Federal Credit Union in enhancing its self-service network.
Managing 13 full-service branches and one express branch that altogether serve 177,000 members, Kern Schools Federal Credit Union worked with Diebold to deploy the imaging ATMs with deposit-automation features to all of its branches.
Since the FI implemented the full-service ATMs across its self-service network, members have expressed greater satisfaction with their banking experiences. They have pointed to reduced transaction times and immediate credit to accounts, making cash more readily accessible, as two highlights.
"The strategic rollout of Diebold's advanced-function ATMs delivered immediate benefits," said Vincent Rojas Jr., president and chief executive of Kern Schools Federal Credit Union. "Since incorporating this advanced functionality into our self-service channel, we've experienced a decrease in fraudulent deposits, reduced service costs and increased staff efficiencies and, most importantly, we've received positive reactions from our members."
In addition to relying on Diebold for implementation of the new ATMs, Kern Schools Federal Credit Union is using Opteva 500 cash dispensers to sell theme-park tickets. The incorporation of this feature minimizes the amount of time tellers spend selling tickets and tracking sales.
