NORTH CANTON, Ohio — Diebold Inc. has provided Financial Resources Federal Credit Union with an end-to-end services solution to help improve the financial institution's brand identity, service capabilities and customer perception.
Financial Resources serves nearly 25,000 members throughout the United States. According to a news release, the FI wanted to improve customer perception and service, while increasing customer convenience.
Financial Resources FCU looked to Diebold to upgrade its technology, enhance service delivery and expand visibility to improve cost-efficiency as well as management and control over its ATM network.
Diebold Integrated Services' turnkey package included the installation of 27 advanced-function Opteva ATMs; first- and second-line maintenance; cash handling and currency management; ATM and debit-card processing; customized marketing screens; client-services and governance reporting.
"This was perhaps one of the best conversions I've ever been through. Diebold worked seamlessly with us, as though they were part of our organization," said Anthony Mero, senior vice president and chief operating officer, Financial Resources Federal Credit Union.
