BROOKFIELD, Wis. — Fiserv has announced the launch of Fiserv Logix, the newest module of the Fiserv cash-and-logistics integrated management suite. According to a news release, Logix provides a comprehensive array of powerful decision support, performance measurement and asset-management tools to help organizations analyze where operating costs can be reduced to improve profitability and efficiency in a self-service network. The Fiserv Logix module is designed to capture business intelligence to assist users in measuring and managing the profitability of individual ATMs or groups of ATMs and other self-service devices, as well as to collect data necessary to understand the number and types of transactions that are occurring at those devices. The features of the Fiserv Logix module are engineered to give users the capacity to create meaningful reports containing actionable information. With the Fiserv Logix module, clients have the ability to analyze their entire network or drill down to specific groups, bank identification number codes or individual devices. Using this information, clients may produce standard or customized real-time reports via the Internet. Authorized users can access the information, giving clients the ability to achieve and maintain higher levels of performance, customer satisfaction and profitability throughout the network. Additionally, the Fiserv Logix module can help organizations track the assets associated with each device and device location including hardware, software and consumables, as well as surrounds and signage, security products and communication lines and equipment. The system is designed to maintain warranty and contract information to ensure that ATM and device owners are receiving service levels as agreed. "The Fiserv Logix module is designed to help organizations understand the costs and revenues associated with the self-service channel and assist with decisions such as whether their devices are in the right locations based on transaction volumes, revenues and customer satisfaction," said Brian Jorgenson, director of product management, Fiserv Cash and Logistics. "Using that knowledge, organizations will be able to plan more strategically across the ATM self-service channel and improve cost management through better tracking and reporting of actual costs versus revenues."
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