Voice prompts are a helpful and necessary feature of any self-service deployment. But how those voice prompts are recorded can make a bigger difference than some ATM deployers might think. A voice prompt should be recorded in a conversational, inviting tone as a friendly guide that walks users through the transaction process. On the other hand, the wrong voice can be a big turn off. A professional voice actor or actress can be hired to create the narration, if the kiosk deployer chooses.
Here, Travis K. Kircher, the editor of SelfService.org and a reporter for ATM Marketplace asks Allison Smith, a voice-prompt specialist, "What should deployers of self-service kiosks look for when selecting a narrator for the kiosk's voice prompts?" Smith provides her insight about what works and what doesn't.
