NORTH CANTON, Ohio — Diebold Incorporated was listed among the International Association of Outsourcing Professionals, or IAOP, 10 best outsourcing providers within the services industry in its recently released 2009 Global Outsourcing 100 rankings.
In addition to being one of the "Best 10 Leaders by Industry Focus: Services," Diebold improved its overall position from the 2008 rankings in its third consecutive year on the list. The Global Outsourcing 100 includes the world's top outsourcing service providers and consulting companies in a range of industries.
Diebold's typical outsourcing customer ranges from the largest financial institutions with a global footprint to smaller credit unions. These customers' needs range from full IT outsourcing requirements — including the self-service channel and security — to select pieces of the infrastructure, such as currency management or monitoring. Last year, Diebold personally met with more than 1,000 banking executives representing more than 500 financial institutions around the world who were exploring various forms of outsourcing.
"As evidenced by this business segment's 30-percent growth in 2008 and double-digit growth within the last four years, Diebold's Integrated Services outsourcing solution is becoming a critical strategy for financial institutions," said Charles E. Ducey, Jr., senior vice president, global development and services, for Diebold. "Outsourcing with Diebold enables financial institutions to easily upgrade to cutting-edge technologies backed by expert service and support without a large capital commitment, which frees them to focus on delivering the quality customer service that boosts sales."
