North Canton, Ohio-based Diebold Inc. has announced a new outsourcing deal with Atlanta-based Delta Community Credit Union to streamline security management and reduce costs.
According to a news release from Diebold, the outsourcing arrangement makes Diebold the single-source provider for Delta Community Credit Union's access control, credential-management and monitoring solutions. Gail Ruppersburg of Delta Community Credit Union says the deal is a win-win for both companies:
Now that our system is more self-sufficient and more automated, it makes (for) one less thing on branch managers' plates. They can turn toward growing the branch, growing the credit union and managing staff.
Before implementing Delta's outsourced solution, Diebold completed a security assessment of the credit union's full-service operation, which includes 19 branch locations in Greater Atlanta, three out-of-state branches and more than 30 surcharge-free ATMs. After the assessment, Diebold suggested the financial institution upgrade its access-door hardware, improve its access-control management and reduce staff maintenance needs.
Diebold installed a new access system controlled by a central program that operates the credit union's entrance doors, vaults, alarms and credentials. Leveraging Diebold's Managed Access Control monitoring service, security managers can adjust personnel access permissions using a secure Web site. In addition, managers can create access reports when investigating security incidents and for auditing purposes.
Bradley J. Stephenson, vice president Diebold's security division, says Diebold Integrated Services allows the credit union to rely on a professional outsourcing alliance:
By partnering with a security integrator for outsourced solutions, financial institutions can focus on their core capabilities. At the same time, they can realize the advantages of new security solutions and continually updated technology without the traditional upfront expenses associated with acquiring and maintaining these systems.
As part of the solution, Diebold also manages preventive maintenance for the credit union's security equipment. Diebold's DVR health check runs automated diagnostics for the FI's 45 digital video recorders and surveillance equipment.
