UGenius' live teller technology is offering banks and credit unions the ability to touch their customers and members at off-site locations as well as at teller-less branches. The company is demonstrating its technology at the BAI Retail Delivery Conference & Expo this week in Boston.
"This breakthrough opportunity opens up a new channel for customer service unlike we've ever seen in the banking industry before," said Jed Taylor, chief operating officer at uGenius. "With the current limitations of staff costs and scheduling, financial institutions are stifling new customer service options and potential growth simply due to one restriction — tellers being tied down to each branch location by the outdated pneumatic tube of the traditional drive up window. These new developments in video banking solutions eliminate the requirement that tellers be onsite at each and every location, while still providing all the same services a traditional teller line or drive up window would – opening up a wide world of branch expansion at a fraction of the cost."
UGenius believes branch expansion is key in today's financial world. According to a news release from uGeninus, recent research suggests that 25 percent of all new deposits are brought in at bank/credit union locations that are four years old or newer. But to construction costs have limited banks' and credit unions' ability to justify the cost of building new branches.
The uGenius Personal Teller System permits is a fully functional remote unit called a personal teller machine that allows users to conduct most of their banking business. Once a person requests a teller, by pressing an on-screen button, the call is routed to the next available remote teller. A live video image of the teller is streamed to the PTM.
Resembling an ATM, the PTM has an additional slot for accepting a stack of dollar bills or checks, and a cash and dispenser for withdrawals. Some PTMs also have coin dispensers. The PTM also detects counterfeit bills.