Last month, Portland, Ore-based Solvport LLC announced the release of its ATM servicing program, Solvpro Service. This month, Solvport says the program will be a highlight at February's ATM Industry Association conference in Miami, as will the company's overall Solview 2.0 ATM management application.
Solvpro Service includes:
- Expert field technical service
- Nationwide service coverage
- Service coverage of more than 94 major metropolitan areas
- Professional, experienced, uniformed field service employees
- 24/7 online service-call management tools
- More than 20 additional services to help ensure maximum ATM uptime
- Solview 2.0 online service-call management application
- 24/7 access to ATM management tools
- Real-time status of service calls
- Picture of ATM and location for every service call
- Service call paperwork and details
- Customizable, automated e-mail alerts to changes service-call status
- 20-point service-inspection checklist
- ATM-cleaning solution
- Inspections
- Note of broken or damaged parts not vital to ATM function
"When a customer outsources a project to Solvport, they not only get professional, seamless project execution, they now get the extensive project management tools that are part of Solview 2.0," said Wayne Vandekraak, executive vice president of business development for Solvport.
Prior to its launch, Solview 2.0 was beta tested by Cardtronics, the world's largest independent ATM deployer. Susan Cerpanya, senior vice president of customer support and service at Cardtronics, says the SolvAlerts e-mail notifications included in this release of Solview provide instant updates to service calls, enabling Cardtronics to better serve its customers. "Innovative Solview 2.0 features, such as SolvAlerts, help Cardtronics manage our ATM portfolio more efficiently, making Solview 2.0 an important component of our ATM portfolio management solution," Cerpanya said.
