According to NCR Managed Services, German savings banks more often than not are outsourcing the monitoring, analysis and repair of their self-service systems. The outsourcing allows the banks to increase self-service availability while creating additional room for improvement.
According to a news release from NCR, over the last 12 months, NCR has signed more than 20 savings banks in Germany for NCR's Incident Management services. To date, NCR is overseeing more than 2,000 ATMs, cash recyclers and statement printers. The services provided by NCR help financial institutions further develop their business and achieve a more economical operation of their self-service systems. "NCR Incident Management allows the banks to increase the availability of their self-service networks by around .5–1.5 percentage points to more than 98 percent," said Thomas Firatan, sales director Sparkassen with NCR GmbH. "This means that self-service systems are available to customers for an additional hour or two per system each week, where service would otherwise be refused due to empty cassettes or preventable downtime. The banks profit doubly, both from increased customer satisfaction and from additional transactions." In the event of an error, NCR Incident Management triggers the system to automatically generate a ticket, which would otherwise need to be done manually by an employee. And using its approach to Incident Management, NCR proactively monitors and analyzes the self-service networks of the different savings banks in real time.
