Delivering a timely message for financial institutions struggling with aging ATM fleets, Diebold Inc.'s Greg Steffy, vice president of integrated services, is on the agenda to share his professional insights on financial-services outsourcing at this year's ATM Industry Association conference in Miami. The conference runs this week, Feb. 17-19.
Steffy, who was named among the top industry executives to watch by ATM Marketplace.com, will discuss how outsourcing can increase efficiency and improve the customer experience. Nick Holland, senior analyst at Aite Group will co-present with Steffy on Friday, Feb. 19, at 11:50 a.m.
"Many financial institutions today are faced with aging ATM fleets that do not help differentiate their brand and lack the functionality and performance customers expect, yet they're challenged with mandates to tighten budgets and reduce their vendor count," Steffy said. "An outsourcing solution with the right technology partner can help institutions provide customers with a richer, more personalized retail banking experience supported by the most effective security approach available."
By outsourcing, FIs often work with a single point of contact, which helps streamline operations and reduce costs, Hollad adds.
"In our most recent survey on IT priorities for financial institutions, the majority of respondents' budgets will stay the same or decrease, although the highest ranking priorities are improving efficiency, upgrading infrastructure and cutting costs," Holland said. "For many of these respondents, outsourcing could solve their higher priorities despite constrained cash flow."
Throughout the year, Diebold Integrated Services Symposiums will be held in various regions, including one during the ATMIA conference. The IS Symposiums are designed to enable FIs to experience the benefits of outsourcing through interactive presentations and offer the opportunity to meet one-on-one with Diebold subject matter experts who can provide additional information about how outsourcing can address their specific challenges. During this year's symposiums, Diebold SMEs will highlight mobile banking as a service, how Diebold's mobile banking solution goes beyond the traditional capabilities, and how mobile banking can be leveraged for improved security, one-to-one marketing and more.
During the ATMIA conference, Diebold's booth will showcase advanced solutions, including dual-slot deposit automation technology providing greater availability, which can increase revenue for institutions by streamlining deposit processing and helping minimize fraud and consumer error.
