Bancsource recently introduced its new 24-hour online customer care website to help their customers track services calls and manage equipment contracts all in one easy to use location. Customer Care is a real-time information tool that gives Bancsource clients the ability to create and track service calls online. There are many other applications the Customer Care site can be used for, including: - Review service history on each individual piece of equipment - Schedule email notifications when PM service calls are completed - View specific details on service agreements - Request electronic invoices Bancsource Field Engineers update the website daily with call numbers, details on the call, parts ordered and when the service call is completed. The result is a comprehensive online solution that gives Bancsource Clients a more effective tool for managing their specific equipment needs and costs. "Using the Customer Care website has had a huge impact on controlling our costs and identifying problem equipment – especially with our older machines." - Eric Grundman, Peoples State Bank Bancsource specializes in hardware maintenance and sales and is currently one of the largest independent maintenance providers in the country. They work with over 3,000 financial institutions in 49 states. For more information or to get registered for their Customer Care web site, you can contact them at (800) 456-4848
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