ATM manufacturers Diebold Inc. and NCR Corp. are the vendors of choice for the nation's banks and credit unions, according to Kartik Mehta, research analyst for Northcoast Research in Cleveland. Diebold, which is based in North Canton, Ohio, controls 46 percent of the market share for financial institutions compared with NCR Corp.'s 43 percent, Mehta wrote in Northcoast's 2010 ATM Report. NCR is based in Duluth, Ga.
Other ATM manufacturers, most notably Wincor Nixdorf Inc., the Austin, Texas-based subsidiary of Wincor Nixdorf AG in Paderborn, Germany, controlled the remaining 11 percent.
"The primary change between our survey this year and last was the increase in the 'other' category," Mehta said. "This is a reflection of Wincor gaining slightly more market share." Financial institutions surveyed by Northcoast believe Wincor Nixdorf offers a good solution, but banks and credit unions are concerned about a "lack of [an] internal servicing organization." Northcoast does not anticipate much market shift among ATM vendors in 2010.
